Delete it yourself, from the app
This is the fastest route and takes about ten seconds.
Open Provere, go to Profile, tap Privacy, then tap Delete account under Danger zone. You will be asked to type DELETE to confirm, because it cannot be undone.
Ask us to delete it
If you cannot sign in, or you would rather we did it, email support@provere.app from the address on the account and ask us to delete it.
We will confirm it is you before we act, and we aim to complete the deletion within 30 days of the request. We will email you when it is done.
What gets deleted
- Your account and sign-in credentials.
- Your profile photo, including any earlier photos you replaced.
- Your logged workouts, training plans, schedules and personal records.
- Your body weight and measurement history, your height, your goals and your body type.
- Your setup answers: training experience, consistency, training days, preferred session length and chosen goals, and how you prefer to enter weights and reps.
- Your saved gyms, custom exercises and custom equipment.
- Every copy held on the device you delete from, including the offline cache.
What is kept, and for how long
- Records we are required to keep by law, such as records of a purchase for tax purposes. These are kept for as long as the law requires and are not used for anything else.
- Backups holding your data are rotated out on a fixed schedule after deletion rather than erased the same day.
- Crash and error reports, which carry an account id but no name or email, are kept for a limited period and then deleted.
- Any copy of your data we have sent you. That copy is yours and stays wherever you put it. Delete it yourself if you no longer want it.
Your subscription is separate
Deleting your Provere account does not cancel your subscription. Subscriptions are billed by Google Play or the App Store, and only they can cancel one.
Cancel it in the Google Play app under Payments and subscriptions, or on iOS under Settings, your name, then Subscriptions. Do that before or at the same time as deleting your account, otherwise you will keep being billed for an account that no longer exists.
Questions
Email support@provere.app and we will help.